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Cancellation & Return Policy

When can I get a replacement for my item, if requested?

Click on the ‘My orders” tab in the Pitchkart mobile app or website to check the replacement status.

The replacement product is usually delivered at the time of pick-up. Though it depends upon the availability of the desired product in your location. In other locations, the new item is processed after the original item is picked up.

For more details on the replacement request, do check your SMS & email.

Which items are non-returnable?

There is not a standard list for it but return policy may vary from product to product.

Can items be returned after the time period mentioned in the seller’s Returns Policy?

Unfortunately, No. You cannot return the product after the return period is over as is clearly mentioned by the seller. Pitchkart doesn’t have any authority over it.

How do returns work on Pitchkart?

To return an item, you need to put a request. To raise a request do follow these simple steps:

  • Log in to your Pitchkart account.

  • Go to My orders.

  • Click on the ‘Return link’ against the product you wish to return.

  • Raise a return request after filling in the details.

Once your request is approved, you will get a confirmation message through email and SMS. The product will be picked up and replaced or will be refunded accordingly. You can track your order from the Pitchkart account as well.

What is the Buyer Protection policy?

The Buyer Protection Policy mediates between both buyer-seller disputes. If the product doesn’t match its description or the seller refuses your request for a return of the product.

What should I do if I have an issue with my product after the return period?

In case you face any issue with the product, you need to contact the brand or an authorized service center of the brand to claim the warranty of your product (wherever applicable).

What is the process of return or exchange of an item?

Follow these simple steps to return/exchange a product:

  • Log in to Pitchkart

  • Go to the ‘My Orders tab

  • Select the product you wish to return/exchange.

  • Fill up the details

  • Select Request Return

In which case, return of an item not possible?

Sellers might not accept returns in the following cases:

  • If it is not in the same condition as it was while it was received or if the item is damaged owing to its use.

  • If the items have tampered with.

  • If the serial number is missing

  • If any consumable item has been opened and used.

  • If any non-returnable items are involved.

  • If anything is missing from the delivered package.

How to know the status of my refund?

Pitchkart refund status can be easily checked by visiting the ‘My Orders’ page in the app. If the order is canceled before shipping, refunds are processed without further ado. Once the order has been placed, that case refund will start processing as soon as the courier service provider confirms the return.

What are the refund methods available after cancellation?

It depends upon the Seller’s policy who provided you the product.

What should I do if I find the package open or tampered with on delivery?

If you found your package open or tampered with, please visit the ‘My Orders’ page and request to replace the product. Select the ‘Return’ tab and complete the details of the issue before submitting.

Is it possible to change the address for the pick-up of the item(s) in my order?

If the new address mentioned is serviceable for pick-up, then the pick-up address can be changed while initiating the return. But in case if the new address doesn’t come under the serviceable range, then the address cannot be changed.

When will it ensue the request for a return of my item?

Return and refund are very easy on Pitchkart. You can easily track the return status of your item, date of pick-up, and status of your refund by visiting the ‘My Orders’ page from your pitch kart account or through the mobile app. Email and SMS will also be sent to you with the details of the return of your product.

When will I receive the replacement which I have requested for?

To check the status of the replacement of your item, you need to visit the 'My Orders’ page. Usually, in most of the locations, the replacement item is delivered at the time of pick-up. But in some locations, the replacement is processed after the original item is picked up.

Do check your email and SMS for more detailed information about your replacement request.

I still haven’t received the refund in my bank account, what should I do?

Once your return request is received or the seller notifies you of the receipt of the return, a refund is issued to your bank account or according to the original payment method.

If you have still not received the refund according to the standard time -frame, please contact your bank for more information.

What is the refund time-frame for cancellation or return of a product?

The refund time-frame depends on the payment mode.

What are the modes of receiving the refund for returning an item I paid for using ‘Cash on Delivery’ mode?

Generally, for your COD order, you will receive the return through NEFT. After choosing the option, you need to provide your bank account details.

For returning an item, what type of checks are done?

For the return items to be checked for the following conditions:

  • MRP tag should be undetached and clearly visible.

  • Bar code, brand, serial number, IMEI, image, the name should match.

  • All in-the-box accessories, freebies, and combos (if any) should be present.

  • The product should be untampered, unused, unsoiled, and without any stain marks. Before returning electronic devices like mobile, laptop, tablet, etc., it should be formatted and the screen lock should be disabled. In the case of Apple devices, iCloud deactivation should be done.

  • The electronic gadgets should be undamaged and without any scratches, dents, tears, or holes.

  • The original packaging of the product should be intact or undamaged.