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Payment Policy

How to make payment for a Pitchkart purchase?

Pitchkart provides various payment methods for customers’ ease. We make sure whichever online method you choose to pay, your transaction details will be completely confidential and processed in a secure environment. We use best industry standards and secure payment methods to ensure authenticity.

To make your purchase process effortless, Internet banking, Gift card, Cash on Delivery services are also provided. Pitchkart accepts all major credit and debit cards while making payments like Master card, American Express etc.

What does Cash on Delivery (C.O.D) payment method mean?

If you prefer COD over online payment method, Pitchkart provides you with that option too. Through our C-O-D payment method, you can make cash payment, once you receive the product at your doorstep without any advance payment.

Gift cards or store credit cannot be applied for cash on delivery orders.

How do I pay using credit/debit card?

We accept multiple payment methods and payment through credit card and debit card is the most common modes that we prefer at Pitchkart.

Credit cards

For the payment through your credit card, you need to enter your card number, expiry date, 3-digit CVV number. On submitting the required data, you will be redirected to the secured payment gateway to complete the payment process.

Debit cards

For using the debit card at checkout, you need to enter your card number, expiry date, three-digit CVV number. After entering the details, you will be redirected to the secured payment gateway to complete the payment process.

What procedure does Pitchkart follow to detect and prevent card fraud?

Payment safety is our first priority. Along with our secured payment gateway, we keep track of all sorts of transactions for suspicious activity and flag possible fraudulent transactions for manual verification.

In unusual situations, if our team fails to rule out the possibility of fraud, the transaction is kept on hold until the case is resolved. In such cases, the customers are requested to provide identity documents to ensure the authenticity of the card holder.

We apologize for any inconvenience and we would appreciate if you can bear a little delay with us sometimes to ensure the safety and security of online transactions.

Can I make a credit/debit card or Internet Banking on Pitchkart through my mobile?

Yes, of course, you can make card payments or you can use Internet banking option on Pitchkart through your mobile.

How to enable cash on Delivery (COD) order on Pitchkart?

It all depends upon whether the customer’s location is covered under serviceable location or not. If the items you have opted for, has the “cash on delivery” icon then the order is valid for COD payment method.

Once you are sure of the availability of COD option of your product, proceed to checkout. Select the payment option, “pay by cash on delivery”. Enter the CAPTCHA characters exactly as displayed, into the text box for the authentication.

After the confirmation, your order will be dispatched for shipping as per the time specified from the date of confirmation. On receiving the product from our courier partner, you need to pay the required amount as per the invoice in order to complete the payment process.

Terms & Conditions:

  • Gift cards or store credit cards cannot be availed for COD orders.

  • Only cash payments at the time of delivery.