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Shipping Policy

What are the shipping charges?

There are no fixed charges, it varies from product to product. Some product may incur high shipping charges while others may keep them nominal. After a certain value as given by the seller, shipping charges may become zero as well.

How long would it take to receive the order?

Generally, products are shipped within the stipulated time as specified on the product detail page or 1-3 working days. However, weekends and public holidays are considered as non-delivery days.

Why isn’t the particular product available for delivery in my area?

Shipping of the selected products to a particular area due to unserviceable location/unsupported address to that area and inaccessibility of reliable courier partner.

Besides legal restrictions of shipping of the particular product to that area is also one of the reason of unavailability of the service in that location.

You may provide your pincode in your shipping address before check out, so that you don’t have to encounter any problems regarding the serviceability.

  • Our courier services might not be providing COD at your location. You may enter your pincode on the product page to check availability of COD facility.

  • Our Courier partners can accept only a limited amount of cash.

  • Your order might have exceeded the mentioned limit.

If I want to return a product, how can I arrange for a pick-up?

To initiate a return, Contact Us regarding the query. Our team will get back to you explaining the entire process. Our logistic department will arrange the pick-up of the product. On failure to do so, you may return the item by the third-party courier service. In this case, Pitchkart will bear the cost.

Does Pitchkart offer Worldwide shipping?

As of now, Pitchkart doesn’t offer international shipping. However, delivery service is available all over Qatar as per the availability.