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Terms of Use

INTRODUCTION

By using our services, you agree to use www.pitchkart.qa solely for the purposes that are allowed under the Terms and Conditions, generally accepted practices, or any other law under the relevant jurisdiction.

You agree not to access the website by any means other than the provided user inter-face at www.pitchkart.qa unless you have separate legal permission to do so.

You specifically are not permitted to access the website or our services by any auto-mated means including bots, scrapers, web crawlers, etc. You also should not engage in activities that may potentially disrupt our services and/or have undesirable implications on our end.

Copying, selling, reselling, duplication/reproduction of the website or any portion of it is not permitted under any circumstances. You shall be responsible for any breach of these terms and solely liable for any loss or damage on our end in case of violation of these terms and agreement.

YOUR ACCOUNT AND AMENDMENT TO THE TERMS OF USE

In contemplation to access certain services or areas of the Site, you need to register with www.pitchkart.qa We may refuse to grant the username you request regarding any such registration. Your username and password are for your personal use only. Your use of this Site shall be deemed to constitute your consent that you will be held accountable for all the activities that occur under your account and password.

You will also be responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. Furthermore, along with all other rights, including those outlined in these Terms & Conditions, www.pitchkart.qa, has the right, in its sole discretion, to refuse service, terminate your account, or cancel orders.

We may, at our discretion, modify or change the Terms & Condition at any time. So we ask you to periodically revisit and review our Terms of Use. The revised Terms of Use will determine your future use of our Site and service. Every revised version is specifically dated. If you are not willing to accept our revised version of Site & Services, then you do not have the right to access, view, download, or otherwise use the Site. Our Terms of Use were last updated on 07-05-2021, Terms & Conditions Agreement applies henceforth.

INTELLECTUAL PROPERTY

The Site and all of its content are owned or licensed property of www.pitchkart.qa The collection, arrangement, and assembly of all contents on the Site are the exclusive property of www.pitchkart.qa. We explicitly reserve all the intellectual property rights in all our contents.

LEGAL CAPACITY TO MAKE AGREEMENTS AND TRANSACT

All content on the Site is exclusively owned or licensed property of www.pitchkart.qa and is protected by copyright laws, trademark, patent, or other proprietary rights and is property of www.pitchkart.qa All rights explicitly are reserved by www.pitchkart.qa


PRICES

Base currency

All fees and prices are in Qatari Riyal.

Changing of Prices

www.pitchkart.qa prices are subject to change at any time. During launching price or a promotional offer, prices might vary. The prices of items that are not in stock or that are available for a pre-order, are valid during its promotional period after the order was placed.

Customers are informed before the change of the pre-order prices and give the feasibility to cancel the order. At www.pitchkart.qa, we reserve the right to update prices on the website from time to time. And once updated, they cannot be claimed against an order that has already been shipped or confirmed

Typographical

In www.pitchkart.qa we do our best to ensure that all the specifications, descriptions of products, pricing, color, photographs, references, links, and any other product-related information contained in our website are error-free. But as you know, “To err is human”.

Hence, due to human error and other determinates, we cannot entirely guarantee that all item descriptions, color, photographs, specifications, pricing, links, references on our website are accurate. Neither do we take responsibility for these errors.

If unintentionally by mistake the price of a product on our website is wrongly labeled due to some typographical or other error, www.pitchkart.qa has the right to refuse or cancel any order for the said product and immediately amend the inaccurate information.

Moreover, www.pitchkart.qa does not take responsibility for other hyperlinks it has provided to customers looking for professional or additional information.

SHIPPING METHODS

  • All orders might require 24-48 hours processing time before shipping.

  • www.pitchkart.qa doesn’t process orders on weekends.

  • No deliveries will be done on Fridays.

  • www.pitchkart.qa doesn’t guarantee same-day delivery.

  • Accurate/ Exact delivery time cannot be guaranteed.

  • This shipping method is exclusively available for Qatar, except in some areas which are far from the city.

  • www.pitchkart.qa doesn’t offer international shipping options at this particular time.

  • www.pitchkart.qa cannot provide service to OFAC sanctioned countries.


ORDERS

Placing an Order

You can place an order from the website or can place an order by phone. While plac-ing an order make sure that your data is accurate and updated. We advise you to proof-read several times before placing an order. www.pitchkart.qa is not responsible for sending products to the wrong delivery address if it is incorrectly filled-out by you. Neither it is responsible for sending e-mails to the wrong e-mail address.

Processing Time

Your order is processed within approx. 24-48 hours, provided the items are in stock and no issues with payment verification. www.pitchkart.qa doesn’t process orders on weekends & public holidays and same-day delivery is not guaranteed as well.

Order Acceptance Policy

www.pitchkart.qa is not entitled to accept your receipt of electronic or other forms of order con-firmation (i.e. your confirmation doesn’t signify our acceptance) neither does it consti-tutes confirmation of our offer to sell. www.pitchkart.qa withholds the right to supply less than the quantity of any items you ordered, without prior notice. Before accepting any order, we might require additional verification.

Order Acknowledgement

You will be informed by e-mail about your order status. Once your order is processed, www.pitchkart.qa will e-mail you about all the tracking information. For further information or live updates, you can log in to your account on our website.

Change orders

You will be informed by e-mail about your order status. Once your order is processed, www.pitchkart.qa will e-mail you about all the tracking information. For further information or live updates, you can log in to your account on our website.

On account of the change to your order, you are requested to call us during office hours provided your order has not already been charged to your account. We request to have your sales order or customer number ready for better service. We strongly dis-courage you from sending change order request via email. Because it is doubtful that we retrieve the mail in time due to the sheer volume of emails we receive, to make necessary adjustments.

Cancel orders

In case of order cancellation, you may simply call us during office hours to request an order cancellation provided the order hasn’t already been processed and shipped. We do strongly discourage you to request the cancellation of your order via e-mail as it is unlikely that we receive the mail in time due to the sheer volume of mails we receive each day.

Delivery/ Shipment Policy

Multiple shipments/delivery may result in multiple postings to the cardholder's monthly statement.

PAYMENT

Cash on delivery option is currently available only within Qatar. In order to protect web-site customers, we try to implement several security policies and certificates. These security measures could be bypassed if the user’s computer is infected with malicious software. www.pitchkart.qa or its associated partners and employees are not held responsible for such situations.

A customer with whom a litigious dispute is going on for nonpayment or partial payment of a previous order, www.pitchkart.qa withholds the right to refuse a delivery or not entertain any such request. In case of outstanding or non-payment of fees, www.pitchkart.qa has the right to take necessary steps including taking legal action.

INVOICE

A digital or hardcopy of each invoice is registered in www.pitchkart.qa database. Irrespective of the payment method, an invoice is delivered to the customer along with the product. www.pitchkart.qa doesn’t accept an invoice filled in by the customer online.

SECURITY

To safeguard your payment details, www.pitchkart.qa takes all precautionary measures. However, except for direct negligence on our part, we cannot be held liable for any mislaying incurred as a result of unauthorized access to information provided by you.

Please contact www.pitchkart.qa if you have any issues or queries regarding security.

DISPUTES

If concerning this User Agreement, any dispute, claim, controversy or differences arises including any question regarding the formation, existence, interpretation, scope, performance, validity, or termination of the User Agreement or this clause Or the question regarding the legal relationships accepted by this User Agreement or consequences of its invalidity, then both the parties shall first try to settle the dispute amicably with good-faith negotiations over a period of 30 calendar days commencing from the date when a party sends written notice of the dispute to the other party.

In the event any dispute does not settle between parties amicably, by end of said 30 days, the parties hereby agree that the dispute shall be referred to and finally resolved by arbitration as per Law No. 2 of 2017 of Qatar International Court and Dispute Resolution Center (QICDRC). The number of arbitrators shall be one and both the parties shall agree on a sole arbitrator, who shall be nominated to the QICDRC by them. If both parties fail to nominate a sole arbitrator within 30 days from the date of service of the request upon the respondent, the sole arbitrator shall be appointed by the QICDRC court. The legal place of arbitration shall be at Doha, Qatar.

The official language of such arbitration shall be English. The terms and conditions shall be without prejudice to the rights of this Website to seek any interim or consequential relief from any court of competent jurisdiction.

GOVERNING LAW

This user agreement is governed by the laws of the Qatar Governing Law. This notwithstanding clause will survive all expiry and cancellation of this User Agreement for whatever reason.

Qatar Governing Law would be applicable in case of any dispute.

  • Item(s) can be returned under the following conditions:

  • If the item(s) received are not similar to the item described on the website.

  • If the customer receives the wrong item(s).

  • Item can only be returned within 3days from the date of delivery.

  • If the item(s) is damaged not in accord with as described in the refurbished terms.

  • Item(s) should be

    1. unused
    2. present with all the accessories inside the box
    3. in their original packaging